GBS DATA & INFORMATION MANAGEMENT FQA

Q1.           Will our data kept in the accounts safe and will not be leaked out to the public?

A1.       - GBS is registered with MCMC (Malaysian Communications and Multimedia Commission) and GBS will not take the risk of being sued and fined by the Commission on the leaking out of clients’ data as stipulated in the agreement.

A2.       - GBS has been in the marketing for more than 5 years and the users’ will not stay until today if we are not ethical. Moreover, GBS has no reason to sell the users’ data as the sale of the software is much more profitable as compared to the sale of the data.  （There is zero cost for the software）

A3.       - GBS also uses Secure Site , the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.   With this, the users’ data will not be hacked that easily during the transition.

Q2.           What is the speed of sms sending from the system to the recipients?

 A1.      - Currently, the speed is set at 10 sms / second. There is an interval of 5 seconds for every 30 seconds sending.  That means we are  able to send:

                  1 min = 500 sms     10 min = 5000 sms                        60 min = 30,000 sms

               However, during festive, GBS will increase the sms to 15 or 20 sms per second.

               Anyway, the receiving timing for the sms sent very much depends on the traffic of the server as we are not the only one using the exchange.  Maxis, Celcom, Digi etc are also using the same exchange.

Q3.           What happen if the GBS user uses the software in sending illegal and unethical sms to the public?

A1.       - Well, as the member of MCMC, if there is any complaint received, we will have to surrender all the reports to the Commission for their investigation.  The misused of the GBS software is the fault of the individual and we have no way to control it.  Just quoting an example, Knife is designed for use in the kitchen but if the killer used it to kill innocent, it is not the Knife’s fault, it is the individual who misuse it.

Q4.           Will the cost of the GBS sms be more and more expensive?

A1.      - Well, based on the history of the telecommunication industries, the price of all telecommunication is becoming cheaper and cheaper, so it is unlikely for the cost of our sms to be more expensive in the future.  It can only be the same if not cheaper.GBS sms credit beginning with price RM0.30 per sms five years ago, currently GBS sms rates is from RM0.075 to RM0.13 per sms

Q5.           I already have my own website, why should I use the DIY website by GBS?

A1.      - Well, it is good for one to have their own website but there is no harm for one to have a spare website as the DIY website of GBS have the following advantages :

-         It is easy to use as we provide step-by-step training for all users

-         There is no maintenance of domain fee

-         Updating of data and information can be done at no cost

-         There is no risk of being threatened by the web designer should any unpleasant situation take place

-          Updating of data and information is immediate without delay

 Q6.          I don’t have any customers’ data now.  How can you help?

A1.      - Well, GBS provides a software and platform for user to use as a tool to improve customers’ relationship hence improve business turnover.  The user has to put in effort if he expects better result in the business turnover.  Obtaining customers’ data is very easy.  One can start by collecting name cards from all the shops at the surrounding area to start with.  Data from magazines, newspaper, yellow pages are also easily accessible for one to start with.

Q7.           I have only 300 customers at the moment.  I don’t think I need GBS software.

A1.      -  Well, today you have 300 customers does not mean next year you will still have the same 300 customers with you.  The reason for the customers to stay and repeat their sales with you is because they know you care and you maintain a very close communication and relationship with them.  If you do not have a system or software to help keep your customers warm, eventually, your customers will slowly stay away and stick to your competitors who keep in touch with them.

Q8.           I know GBS is a good system but I have a few thousands customers’ data in my existing software and it will be very time consuming for me to key in to the GBS system.

A1.      - Well, don’t worry, you can export your current data to excel format and our programmer will help to import them to the GBS system easily.

Q9.           Well, I am using the sms system now and it is also very convenient and I only pay the sms charges and no need to pay anything up front!

A1.      - Well, I agree.  But are you aware that you are actually using external system and all your messages and contact numbers are being exposed to third party?  You have no control over your privacy of messages and contacts.  Furthermore, you cannot categorize your contacts and there is no data management available which is vital for you to refer and kept for reference for future businesses.  If you facing technical problem, who can attend your cases? How much you need to pay for the consultation fee?

Q10.         I feel that it is expensive, as compared to the other software in the market.

A1.      - Well, it is unlikely for you find cheaper software of the SIMILAR capabilities as GBS software.  Anyway, the following are some features for you to consider.

                  GBS Software                                                         Other Software

with internet facilities.                                              CPU in the office.

                -  No service maintenance fee.                                   - Must pay yearly maintenance fee.

                -  Unlimited users.                                                    - Limited users.

                -  Data + SMS + Web (3 in 1)                                   - Stand alone software.

                -  Unlimited trainings at no cost.                                - Training fee is imposed for additional                                                                                    sessions requested.

                -  Web based data back-up.                                      - Risk of data lost should the PC crack.

                -  Unlimited storage of data.                                      - Limitations in data storage.

Q11.         What if I forgot my password ?

A1.       - User can retrieve password from GBS website, just key in User ID and hand phone number ,the system will send the new password to your hand phone.

A2.      - Well, we actually have User’s Guide for you to download to refer to a step-by-step guide to teach you how to use the software.  It is very simple and easy to follow.   Alternatively, you can also call our HQ and speak to our technical staff to guide you over the phone at no cost.

Q13.         I think the sms is not really cheap and competitive!

A1.      - Well, we are sending from M’sia to all other countries at SAME cost, we can send message to a big group of people, save time, all recipients received almost the same time and not one by one like sending via hand phone, we have sms sending report and I strongly believed all these benefits and conveniences are worth to consider.